At CM Dietetics, we are committed to protecting the privacy and confidentiality of our clients. As Accredited Practicing Dietitians, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your personal information is handled securely and responsibly.

This Privacy Statement outlines how we collect, store, use, and disclose personal information about our clients.

Collection of Personal Information:

We collect personal information necessary for providing dietetic services, including:

• Name and contact details (e.g., phone, email, address)

• Health history and dietary information

• Payment details (processed securely through Stripe)

This information is collected through consultations, online forms, booking systems, emails, and other direct communications.

Storage and Protection of Personal Information:

We store personal information in secure electronic databases with appropriate safeguards to prevent misuse, loss, unauthorized access, or disclosure. We take reasonable steps to ensure your data remains confidential and protected.

Telehealth Privacy & Security:

CM Dietetics offers online telehealth dietetic services via secure video conferencing platforms. We take the following measures to protect your privacy:

• Secure Platforms – All telehealth sessions are conducted through encrypted and privacy-compliant platforms.

• Confidentiality – Sessions are not recorded, and client information discussed remains strictly confidential.

• Your Responsibility – We encourage clients to choose a private, quiet space for telehealth consultations to ensure confidentiality on their end.

• Data Protection – Any notes taken during sessions are securely stored in line with our privacy policy.

By participating in a telehealth consultation, you acknowledge that while we take reasonable security precautions, online communication carries inherent risks beyond our control.

Payment Processing & Credit Card Security:

We use Stripe, a secure third-party payment provider, for processing payments. CM Dietetics does not store or retain credit card details. Stripe’s privacy policy can be accessed here:

https://stripe.com/au/privacy.

Use of Personal Information:

The personal information collected from our clients is used for the purpose of providing dietary and nutrition advice. We may also use this information for the purpose of conducting research and analysis, and to improve our services.

Disclosure of Personal Information:

We may disclose personal information to third parties in certain circumstances, such as when required by law, when necessary to provide our services, or with the client's consent. We are required by law to share or disclose your personal information when yours or someone else’s health or safety are seriously threatened or when the information will reduce or prevent a serious threat to public health or safety. 

Access to Personal Information:

Clients have the right to request access to the personal information we hold about them and to request correction of any inaccuracies.

If you have any concerns about how your information is handled, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.